PRIVACY POLICY

1. HRU keeps personal medical history or data of the patient’s safe under the user login and does not share or sell the same with any third party, institution or establishment. The medical history or data of the patients can only be shared by the patient with the healthcare service provider while transacting through HRU.
2. HRU shall not be held liable in case any healthcare service provider downloads, prints, shares, sells or otherwise makes any misuse of any document or information of the patient saved in the health vault.
3. HRU does not hold responsibility of misuse of any medical record/data of the user, if the same is shared by the user outside HRU on any other platform/application etc.
4. HRU does not share or sell the personal information or credentials shared by the patient during the registration and keeps the aforesaid information safe.
5. HRU website and application asks the users to give permission to access contacts, user location, phone book, gallery etc. which facilitates in providing services to the user in a better and convenient manner.
6. HRU website and application uses temporary cookies that use certain data of the user relating to IP Address, location etc, which facilitates in providing services to the user in a better and convenient manner.
7. For smooth and safe working of the website and application HRU provides regular updates and bug fixing. The users are advised to regularly update the application for smooth and efficient functioning of the application.
8. HRU does not allow patients or healthcare service providers to view other user’s data or record.
9. HRU reserves the right to use the data of the patient anonymously, by hiding personal identification details of the patient.
10. HRU does not send messages without permission of the patient.
11. HRU sends promotional messages with an option to opt out anytime.
12. Some of the services require HRU to know who the patient is so that HRU can best meet his or her needs. When patient avails the products and services, or through any interaction with HRU via emails, telephone calls or other correspondence, HRU may ask the patient to voluntarily provide with certain information that personally identifies the patient or could be used to personally identify the patient. Patient hereby consents to the collection of such information by HRU. Without prejudice to the generality of the above, information collected by HRU from the patient may include, but is not limited to, the following - contact data (such as email address and phone number); demographic data (such as  gender, date of birth and pin code); data regarding usage of the services by the patient and history of the appointments/orders made by the patient through the use of website and application; insurance data (such as insurance carrier and insurance plan); other information that the patient voluntarily chooses to provide to HRU.
13. The information provided to HRU by a patient, including personal information or any sensitive document or information, is voluntary. Patient hereby agrees and understands that HRU may use certain data and information for commercial purposes in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes; for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates; for communication purpose so as to provide patients a better way of booking appointments and for obtaining feedback in relation to the healthcare service provider and their practice; debugging customer support related issues; for the purpose of contacting the patient or healthcare service provider to complete any transaction if they do not complete a transaction and other similar purposes.
14. HRU does not exercise control over the third party sites and advertisements displayed on its website and application. These sites may place their own cookies or other files on the patient’s computer or mobile application, collect data or solicit personal information from the patients, for which HRU is not responsible or liable. Accordingly, HRU does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does HRU guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by HRU of the website, the website's provider, or the information on the website. If patient decides to visit a third party website linked to the HRU website and application, he or she does this entirely at his or her own risk.
15. HRU has implemented best market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, for any data loss, theft or misuse due to unauthorized access to the patients electronic devices through which the patient avails the services, HRU shall not be held liable for any loss whatsoever incurred by the patient.
16. All HRU employees and data processors, which have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of personal and sensitive information, data or document. HRU has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal and sensitive data from the point of collection to the point of destruction.
17. HRU may also disclose or transfer user’s personal and sensitive information provided by a user, to a third party as part of reorganization or sale of the assets of HRU. Any third party to which HRU transfers or sells its assets will have the right to continue to use the personal and sensitive information that users provide to HRU, in accordance with these Terms and Conditions and Privacy Policy.
18. No administrator at HRU will have knowledge of the log in password of the user. All users are advised to log off from the website or application on completion of the transaction. HRU does not undertake any liability for any unauthorized use of any users account and password. If any user suspects any unauthorized use of account, he or she must immediately notify HRU by sending an email to info@hru.today. User shall be liable to indemnify HRU due to any loss suffered by it due to such unauthorized use of users account and password.
19. HRU may update this Privacy Policy at any time and all changes and amendments shall apply forthwith to all the users. If any user objects to any of the changes to the privacy policy, and no longer wish to use the products and services, he or she may contact info@hru.today to deactivate their account. If a user avails the products or services after changes have been made, such user hereby provides his or her consent to the changed terms.